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Terratec H5 freezing after few seconds

Dieses Thema im Forum "Terratec" wurde erstellt von Bwaze, 19. Juni 2010.

  1. Bwaze

    Bwaze Neuling

    Registriert seit:
    11. Juni 2010
    Punkte für Erfolge:
    Greetings. Sorry for writing in English, my German is quite bad.

    I have huge problems with Terratec H5 tuner and Terratec Home Cinema.

    When I start the application, it usually doesn't show picture, just black screen. If I disconnect and reconnect USB tuner and restart THC, then I get the picture. But it usually stops after a few seconds, if it's on a DVB-C digital channel picture freezes, and if it's on an analog channel it just shows static:


    Uploaded with ImageShack.us

    THC responds very sluggishly after that, and if I change the channel it shows it, but it fails after a couple of seconds. If I try several times and reconnect the USB tuner, then it becomes stable, and I can watch TV. But this can take half an hour, or more!

    Trace. log suggests that there's a conflict on USB:
    11:48:40.191 166388K( +132) F90-DC8: ERR CGraphBase::SetState(State_Running) - FAILED
    11:48:40.191 F90-DC8: ERR SUPPORT: Maybe there are other devices connected to the USB (e.g. a mouse)
    11:48:40.192 F90-DC8: ERR ... Retry with all other than the TV device disconnected

    I have Logitech S510 wireless desktop (wireless mouse and keyboard) I also have Wacom amboo graphic tablet, and monitor Dell 2407WFP-HC has built in card reader and USB hub. I have tried deinstalling Logitech software, using another mouse and keyboard (standard, wired), changing graphic card and changing drivers, and many other things.

    I have Windows 7 64bit, i7, 6GB RAM, Asus P6T motherboard, nVidia GTX470. I have tried older drivers for Terratec H5 and newest ones (TerraTec_H5_Drv_5.09.1202.00), I also tried several versions of Terratec HomeCinema, now I use latest beta (TerraTec_Home_Cinema_6.15.11). I also have latest nVidia and motherboard drivers.

    Last part of Trace.log, each channel starts OK but then freezes within couple of seconds:

    I would really appreciate any help. Maybe I have made mistake by not returning the tuner after buying it, but now I'm stuck with it and I can't get it to work. It is really frustrating, since after many tries it works OK, even after I stop the THC and restart it, only if I restart my computer all the problems are back.
    Zuletzt bearbeitet: 19. Juni 2010

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