Terratec Cinergy HTC USB XS HD W7 64 error event c0040524

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Ich verwende die Terratec Cinergy HTC USB XS HD.

The rest will be in bad english. I can read German.

TerraTec Home Cinema Classic = 6.12.00.795. More debug information below.

SW works quite well most of the time.

Stil there may be 3 possible bugs (I-III). I is the serious one, it may be related to activity in MC.

I:Sometimes channel lock seem to be lost. And after some "snow" another channel wil be shown but only for 4 sec. then channel scan continues. Restarting SW (checked in Task list that SW is stopped) or/and changing USB port does not help. Restart of PC is needed.

Seen several times: a few minutes after below information Event the error event c0040524 (that results in loss of channel lock, PC restart needed) from Terratec Cinergy HTC USB XS HD will be seen. Had tried to get MC to use "Terratec Cinergy HTC USB XS HD" but no channels was found. So could be that MC update triggers error event c0040524.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="ehRecvr" />
<EventID Qualifiers="0">3</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-12-26T18:00:42.000000000Z" />
<EventRecordID>37</EventRecordID>
<Channel>Media Center</Channel>
<Computer>Removed</Computer>
<Security />
</System>
- <EventData>
<Data>Cinergy HTC USB XS DVB-T Tuner</Data>
<Data>c0040524</Data>
</EventData>
</Event>







<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="MCUpdate" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-12-26T17:58:26.000000000Z" />
<EventRecordID>36</EventRecordID>
<Channel>Media Center</Channel>
<Computer>Rmoved</Computer>
<Security />
</System>
- <EventData>
<Data>18:56:10 - Testing internet connection. 18:56:14 - Connection established. 18:56:16 - Retrieving Directory. 18:56:17 - Processing Directory. 18:56:17 - Processing of Directory is complete. 18:56:17 - The NetTV package is not available. 18:56:17 - The SportsSchedule package is not available. 18:56:17 - The SportsV2 package is not available. 18:56:17 - The MCEClientMaintenance package is already up to date. 18:56:17 - The NetworkMetadata package is not available. 18:56:17 - Testing internet connection. 18:56:17 - Connection established. 18:56:18 - Retrieving ClientUpdate. 18:56:19 - Processing of ClientUpdate is complete. 18:56:19 - The ClientUpdate package is already up to date. 18:56:19 - Retrieving MCESpotlight. 18:56:19 - Processing of MCESpotlight is complete. 18:56:19 - The MCESpotlight package is already up to date. 18:56:19 - Retrieving MCEClientUX. 18:56:20 - Processing of MCEClientUX is complete. 18:56:20 - The MCEClientUX package is already up to date. 18:56:21 - Retrieving Broadband. 18:56:21 - Processing of Broadband is complete. 18:56:21 - The Broadband package is already up to date. 18:56:22 - Retrieving EpgListings. 18:56:23 - Processing EpgListings. 18:56:24 - Retrieving EpgListing.enc. 18:56:35 - Extracting 8400002_ListingData.mxf. 18:56:36 - Processing 8400002_ListingData.mxf. 18:57:17 - Processing of EpgListings is complete. 18:57:17 - Retrieving EpgListings. 18:57:18 - Processing EpgListings. 18:57:18 - Retrieving EpgListing-2.enc. 18:57:29 - Extracting 8400003_ListingData.mxf. 18:57:29 - Processing 8400003_ListingData.mxf. 18:57:48 - Processing of EpgListings is complete. 18:57:48 - Retrieving EpgListings. 18:57:49 - Processing EpgListings. 18:57:49 - Retrieving EpgListing.enc. 18:58:00 - Extracting 8400001_ListingData.mxf. 18:58:00 - Processing 8400001_ListingData.mxf. 18:58:19 - Processing of EpgListings is complete. 18:58:26 - Update successful. 18:58:26 - Next update at 27-12-2009 18:05:18.</Data>
</EventData>
</Event>

Below a bit of information that may help:
19:53:49.609 18380K( +18380) 590-948: MSG --- TTDEBUG -----------------------------------------------
19:53:49.609 18388K( +8) 590-948: MSG Logfile = C:\Users\removed\AppData\Roaming\TerraTec\CinergyDVR\Log\Trace.log
19:53:49.609 18412K( +24) 590-948: MSG Date = Sunday - 20. December 2009
19:53:49.609 590-948: MSG Debug level = 7
19:53:49.609 590-948: MSG Context flags = 0x707170DF
19:53:49.609 590-948: MSG -----------------------------------------------------------
19:53:49.609 590-948: I_O \ CCinergyDvr::InitInstance()
19:53:50.779 21352K( +2940) 590-948: MSG | ===================================================================
19:53:50.779 590-948: MSG | SOFTWARE (TerraTec)
19:53:50.779 590-948: MSG | ===================================================================
19:53:50.779 590-948: MSG | TerraTec Home Cinema Classic = 6.12.00.795
19:53:50.779 21356K( +4) 590-948: MSG | Remote Control Editor = 5.22.00.392 C:\Program Files (x86)\Common Files\TerraTec\Remote\TTTVRC.exe
19:53:50.795 21360K( +4) 590-948: MSG | DVR Engine = 6.12.00.795 C:\Program Files (x86)\TerraTec\TerraTec Home Cinema\DvrApi.dll
19:53:50.795 590-948: MSG | DVR Stream source = 6.12.00.795 C:\Program Files (x86)\TerraTec\TerraTec Home Cinema\DvrStreamSource.dll
19:53:50.795 590-948: MSG | Task Scheduler = 6.12.00.795 C:\Program Files (x86)\TerraTec\TerraTec Home Cinema\DvrTaskScheduler.dll
19:53:50.795 21364K( +4) 590-948: MSG | EPG Database = 6.12.00.795 C:\Program Files (x86)\TerraTec\TerraTec Home Cinema\DvrEpgDb.dll
19:53:50.795 21372K( +8) 590-948: MSG | CI = 6.12.00.795 C:\Program Files (x86)\TerraTec\TerraTec Home Cinema\DvrCommonInterface.dll
19:53:50.904 590-948: MSG | Explorer Deskband = 1.03.00.06 C:\Program Files (x86)\TerraTec\TerraTec Home Cinema\THCDeskBand.dll
19:53:50.919 590-948: MSG | ===================================================================
19:53:50.919 590-948: MSG | SOFTWARE (Operating System)
19:53:50.919 590-948: MSG | ===================================================================
19:53:50.919 590-948: MSG | Operating System = Microsoft Windows 7 (build 7600), 64-bit (64-bit)
19:53:50.919 590-948: MSG | DirectX Version = 10.0
19:53:50.919 590-948: MSG | User is Admin = Yes
19:53:50.919 590-948: MSG | System language = Danish (Denmark)
19:53:50.919 590-948: MSG | User language = Danish (Denmark)
19:53:50.919 590-948: MSG | Proxy enabled = 0
19:53:50.919 590-948: MSG | Proxy IP = not found
19:53:50.919 590-948: MSG | Proxy Port = 0
19:53:50.935 590-948: MSG | ===================================================================
19:53:50.935 590-948: MSG | DIRECT SHOW COMPONENTS
19:53:50.935 590-948: MSG | ===================================================================
19:53:50.951 590-948: MSG | KsProxy.ax = 6.01.7600.16385
19:53:50.951 590-948: MSG | KsTvTune.ax = 6.01.7600.16385
19:53:50.951 590-948: MSG | BdaPlgIn.ax = 6.01.7600.16385
19:53:50.966 21416K( +44) 590-948: MSG | quartz.dll = 6.06.7600.16385
19:53:50.966 590-948: MSG | qcap.dll = 6.06.7600.16385
19:53:50.966 590-948: MSG | MSDvbNP.ax = 6.06.7600.16385
19:53:50.966 590-948: MSG | PsisRndr.ax = 6.06.7600.16385
19:53:50.966 590-948: MSG | PsisDecd.dll = 6.06.7600.16385
19:53:50.982 21420K( +4) 590-948: MSG | Updspapi.dll = Unknown
19:53:50.982 590-948: MSG | mpg2splt.ax = 6.06.7600.16385
19:53:50.982 590-948: MSG | ===================================================================
19:53:50.982 590-948: MSG | DIRECT SHOW TUNING SPACES
19:53:50.982 590-948: MSG | ===================================================================
19:53:50.982 590-948: I_O |\ CDvbTuningspace:umpTuningSpaces()
19:53:50.997 21892K( +472) 590-948: || TUNINGSPACE 01: Antenna
19:53:50.997 21940K( +48) 590-948: || TUNINGSPACE 02: ATSC
19:53:51.013 21968K( +28) 590-948: || TUNINGSPACE 03: ATSCCable
19:53:51.013 590-948: || TUNINGSPACE 04: AuxIn1
19:53:51.013 590-948: || TUNINGSPACE 05: Cable
19:53:51.013 21976K( +8) 590-948: || TUNINGSPACE 06: ClearQAM
19:53:51.013 21980K( +4) 590-948: || TUNINGSPACE 07: Digital Cable
19:53:51.013 22000K( +20) 590-948: || TUNINGSPACE 08: DVB-S
19:53:51.013 22004K( +4) 590-948: || TUNINGSPACE 09: DVB-T
19:53:51.013 22012K( +8) 590-948: || TUNINGSPACE 10: FM Radio
19:53:51.013 22016K( +4) 590-948: || TUNINGSPACE 11: ISDB-S
19:53:51.013 590-948: || TUNINGSPACE 12: ISDB-T
19:53:51.029 590-948: || TUNINGSPACE 13: TerraTec_Tuningspace_DVBC
19:53:51.029 590-948: || TUNINGSPACE 14: TerraTec_Tuningspace_DVBS
19:53:51.029 590-948: || TUNINGSPACE 15: TerraTec_Tuningspace_DVBT
19:53:51.029 590-948: || TUNINGSPACE 16: {adb10da8-5286-4318-9ccb-cbedc854f0dc}
19:53:51.029 22024K( +8) 590-948: I_O |/ CDvbTuningspace:umpTuningSpaces() (0.046 sec)
19:53:51.029 590-948: MSG | ===================================================================
19:53:51.029 590-948: MSG | HARDWARE
19:53:51.029 590-948: MSG | ===================================================================
19:53:51.029 590-948: MSG | MoboName =
19:53:51.029 590-948: MSG | MoboManufacturer =
19:53:51.029 590-948: MSG | MoboChipset =
19:53:51.044 590-948: MSG | BIOS Version = F4 Award Modular BIOS v6.00PG
19:53:51.044 590-948: MSG | Processors = 4
19:53:51.044 590-948: MSG | Processor = Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
19:53:51.044 590-948: MSG | RAM = 4095 MB
19:53:51.044 22028K( +4) 590-948: MSG | Videocard = ATI Radeon HD 5800 Series (PCI\VEN_1002&DEV_6899&SUBSYS_0B001002&REV_00)
19:53:51.044 590-948: MSG | Monitors = 1
19:53:51.044 590-948: MSG | Resolution = 1920 x 1200
19:53:51.044 590-948: MSG | Soundcard 1 = Speakers (Realtek High Definiti
19:53:51.044 590-948: MSG | Soundcard 2 =
19:53:51.060 590-948: MSG | Soundcard 3 =
19:53:51.060 590-948: MSG | Wave Out = Speakers (Realtek High Definiti
19:53:51.060 590-948: MSG | Wave In = Realtek Digital Input (Realtek
19:53:51.060 590-948: MSG | ===================================================================




II: When using timeshift and pausing and playing 3-5 times it happens quite often that sound plays but picture remains frozen. When ending timeshift normal picture returns.



III: Mouse wheel remains locked to "TerraTec Home Cinema" window even when mouse is not over window. Hence sound will change when trying to scroll in another application. Not a bad bug but annoying.